Topic: Keeping Attorneys Informed with KPI (w/roundtable discussion)
Leader: Bob Miller, CLM and Lisa Fox
BP Sponsor: M3 Insurance Solutions, Inc.
Metrics that Matter: KPI’s, Benchmarks and Dashboards
We are all familiar with the expression, “What gets measured, gets done,” Certain performance indicators can provide law firm management with the information necessary to make informed decisions and adjust direction as needed. But no one number tells the story. Instead the data must be viewed collectively so that you can measure progress toward the firm’s goals. Key Performance Indicators must reflect the firm’s strategy and goals, be seen as key to the firm’s success and be quantifiable. A dashboard is a snapshot, presented in graphical form, of important indicators from your financial statements which helps you see various relationships and patterns. Benchmarking measures your firm against a group of similar firms so that you compare specific performance measures across the group. This program will help law firm administrators and management teams assess current methods and identify areas for improvement. The roundtable discussion will review practical issues based on examples from law firms of various sizes.
Michael Moore is the founder of Moore’s Law, LLC and helps both lawyers and law firms create professional success. He specializes in individual coaching, client development, and leadership for lawyers. Michael also advises law firms on strategic planning, growth initiatives and resource optimization. A frequent speaker at ALA events across the country, his current topics have included mentoring, leadership, financial management and strategic planning. Michael is also the author of “The Lawyer’s Toolkit for Creating Both Personal and Professional Success” available from Thomson Reuters. The short, “how-to” chapters highlight all of the non-legal skills necessary for today’s professional lawyer and include illustrative, real-life examples.
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